Pylon's Migration Success Story:
Figma to Pylon in One Click
How Pylon used Thred's 1-click SDK to convert Figma's support data, saving months of engineering work and providing a seamless transition for users.
Time Saved
3 Months
Records Migrated
53,421
Engineering Cost Saved
$108,000
Implementation Time
2 Days
The Challenge: Breaking Free from Zendesk
As Figma's user base grew exponentially, their support needs evolved beyond what Zendesk could efficiently handle. Pylon offered a more tailored solution for design-focused companies, but the migration barrier was significant:
Migration Complexity
- ✕Over 50,000 support tickets with complex threading and attachments
- ✕Custom fields specific to design workflows and feedback
- ✕Intricate automation rules and macros built over years
- ✕Integration with internal tools and design systems
Business Constraints
- ✕Engineering team focused on core product development
- ✕3-month estimated timeline for custom migration scripts
- ✕Risk of data loss or corruption during manual migration
- ✕Need for minimal disruption to support operations
"We were effectively locked into Zendesk despite Pylon being a much better fit for our needs. The migration effort seemed insurmountable given our engineering priorities and timeline constraints."
David Vega
Director of IT, Figma
Ready to Break Vendor Lock-in?
Join Pylon and other leading SaaS companies in offering seamless migrations to your customers with Thred AI SDK.